Accessibility Statement

This accessibility statement applies to One You RBKC and Westminster:

This website is run by One You RBKC and Westminster. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

My Computer My Way has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Visit our Contact Us page for methods to speak to the team.

Technical information about this website’s accessibility

OY RBKC and Westminster is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

  • The misconceptions about shisha smoking video does not have any audio which means that any text that appears on screen is not conveyed non-visually. This fails WCAG 1.2.1 Audio-only and Video-only (Prerecorded) (A).
  • The contact form uses placeholder text for form labels. The placeholder text disappears as users enter information into the fields. This fails WCAG 1.3.1 Info and Relationships (A).
  • At higher levels of zoom the core navigation is replaced by a burger menu. When some items receive keyboard focus, they fail contrast requirements. There are a variety of colour contrast issues across the website when white text or pale grey text is used against the various branding colours. This fails WCAG 1.4.3 Contrast (Minimum) (AA).
  • The Drink Less page contains an information banner that does not have alt text that provides all contextual information. This fails WCAG 1.4.5 Images of Text (AA).
  • The contact form focus indication for form elements does not meet contrast requirements. This fails WCAG 1.4.11 Non-text Contrast (AA).
  • At higher levels of zoom a burger menu replaces the main navigation. The sub menus in the burger menu are not accessible to keyboard alone. The Previous and Next buttons related to the What Our Clients Say elements are not keyboard accessible. This fails WCAG 2.1.1 Keyboard (A).
  • The sign up journey uses a separate form builder. Some of the questions on the sign up form uses single key character key shortcuts. This fails WCAG 2.1.4 Character Key Shortcuts (A).
  • The Be Smoke Free page has a mismatched page title and H1 heading. This fails WCAG 2.4.2 Page Titled (A).
  • The cookie banner appears last in the tab order meaning that keyboard only users must navigate the entire home page before they can make an informed decision about their cookie preferences. This fails WCAG 2.4.3 Focus Order (A).
  • Logo links and other image links do not have accessible names that make it clear where the link leads. This fails WCAG 2.4.4 Link Purpose (In Context) (A).
  • When a user opens cookie controls, the controls do not receive immediate focus. This means that the user is navigating behind the visible modal window with their focus obscured as they move through main page content. This fails WCAG 2.4.11 Focus Not Obscured (Minimum) (AA).
  • When using the form as soon as an entry is made with a mouse or keyboard the next question is automatically launched regardless of whether the OK button has been selected. This is inconsistent and not all parts of the form behave the same way. This fails WCAG 3.2.2 On Input (A).
  • News articles and other tile components have multiple links to the same page but each is identified differently which is highly confusing to users. This fails WCAG 3.2.4 Consistent Identification (AA).
  • Some error messages do not automatically receive focus meaning that screen reader users are not alerted to the error. In addition, the nature of the error is not communicated clearly. This fails WCAG 3.3.1 Error Identification (A).
  • The tab options for the cookie controls modal have nested interactive components. Various links do not have descriptive names. Arrow controls for some carousel content use images rather than buttons. The newsletter sign up field needs an accessible label associated with the form field so that it is described to screen reader users on entering the field. This fails WCAG 4.1.2 Name, Role, Value (A).

If you find an issue that we have yet to identify, please contact us using one of the routes described in the ‘Reporting accessibility problems with this website’ section of this statement.

Disproportionate burden

At this time, we have made no claims of disproportionate burden.

Content that’s not within the scope of the accessibility regulations

At this time, we have not identified any content that is not within scope of the accessibility regulations.

What we’re doing to improve accessibility

OY RBKC and Westminster is working with our partners and Accessibility experts to ensure all our sites are compliant and easy to use for all. As a start we will address the areas of non-compliance listed on this statement.

Preparation of this accessibility statement

This statement was prepared on 03/11/2023. 

This website was last tested on 11/10/2023. The test was carried out by All Able Ltd.

All pages of the website were tested. Testing was composed of a mixture of manual, semi-automated and assistive technology testing.